Purchase and Shipping
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Payment
1. We accept payments via Paypal and
Credit cards (Master Card, Visa and
Direct Deposit).
2. Prices are stated in Hong Kong Dollars
(HKD).
3. Prices are final upon payment.
4. Refunds are not allowed in the event when
items purchased are available in sales
thereafter.
5. We are not liable for additional postage or
taxes charged by your respective local
courier or Government, if any.
Such payment is to be paid directly to the
requesting organisation, and therefore
shall be collected from you by the
requesting organisation.
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6. In the event when your purchases are out
of stock, we will refund you the payment.
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Successful Order
1. You will receive a confirmation email upon your successful order.
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2. You will receive a delivery email when your order has been shipped.
3. For shipping within Hong Kong, your items will be shipped within 7 working days to
reach you.
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4. For shipping to overseas, your items
will be shipped to our warehouse within
7 working days and another 4 - 8 working
days to reach you.
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5. Our working days are Monday to Friday,
excluding weekends and public holidays.
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6. Cancellation of orders are strictly not
allowed.
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7. Kindly ensure that your full and correct
address is provided, including mobile
number. Orders with incorrect /
incomplete information may result in
delayed delivery. A re-delivery fee will
apply if your parcel is returned to us.
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8. We do not ship to any PO box, military or protected areas. Delivery charges for
failed attempted delivery to such restricted
areas will be borne by customers.
9. Please
contact contact@zooinnovation.com
for any queries on your shipment.
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10. Please refer to the chart below for the
shipping fees. Your items will be shipped
via registered mail for better security and
assurance.
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Country/Shipping fee
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Hong Kong
-
Free shipping for purchase above HK$1,000
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China
-
Free shipping for purchase above HK$1,000
Macau
-
Free shipping for purchase above HK$1,000
Overseas
-
HK$1,000 per order (regardless of number of items)
-
Free shipping for purchase above HK$3,000
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Store Credits / Gift Cards
1. In the event of return or exchange, refunds will be in form of Store credits or Gift card.
2. Store credits and Gift cards have a validity
of 01 month from the date of issue.
3. Store credits and Gift cards are strictly
non-transferable.
4. Purchases made with Store credits, Gift
cards or promotional codes are not eligible for returns.
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Products
1. Please note that products might vary in
size measurements between 1cm to 3cm. This is a common variation in all
production and therefore it is not
considered as a defect.
2. Please note that there might be slight
variance in printed products as individual
pieces may appear differently due to
fabric placement. This is not considered
as defect.
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3. For light colored items, there might
be some slight small black dots which
does not affect the overall appearance
of the item, and this will not be
considered as a defect.
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4. Items with slight imperfections (loose
threads, slight dotted stains, etc) which
does not affect the overall appearance
of the item will not be considered as
defect.
5. Please note that there might be slight
variance in item's colours shown on
different screens due to the different
specifications in different devices.
This is not considered as defect.