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Purchase and Shipping

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Payment

1. We accept payments via Paypal and

    Credit cards (Master Card, Visa and

    Direct Deposit).

2. Prices are stated in Hong Kong Dollars

    (HKD).

3. Prices are final upon payment.

4. Refunds are not allowed in the event when

    items purchased are available in sales

    thereafter.

5. We are not liable for additional postage or

    taxes charged by your respective local

    courier or Government, if any.

    Such payment is to be paid directly to the

    requesting organisation, and therefore

    shall be collected from you by the

    requesting organisation.

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6. In the event when your purchases are out

    of stock, we will refund you the payment.

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Successful Order

1. You will receive a confirmation email upon     your successful order.

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2. You will receive a delivery email when your     order has been shipped.

3. For shipping within Hong Kong, your items     will be shipped within 7 working days to 
    reach you.

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4. For shipping to overseas, your items

    will be shipped to our warehouse within

    7 working days and another 4 - 8 working

    days to reach you.

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5. Our working days are Monday to Friday,    

    excluding weekends and public holidays.

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6. Cancellation of orders are strictly not

    allowed.

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7. Kindly ensure that your full and correct    

    address is provided, including mobile

    number. Orders with incorrect /

    incomplete information may result in

    delayed delivery. A re-delivery fee will    

    apply if your parcel is returned to us.

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8. We do not ship to any PO box, military or       protected areas. Delivery charges for

    failed attempted delivery to such restricted

    areas will be borne by customers.

9. Please    

    contact contact@zooinnovation.com

    for any queries on your shipment.

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10. Please refer to the chart below for the  

      shipping fees. Your items will be shipped

      via registered mail for better security and

      assurance.

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Country/Shipping fee

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Hong Kong

  • Free shipping for purchase above HK$1,000

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China

  • Free shipping for purchase above HK$1,000
     

Macau

  • Free shipping for purchase above HK$1,000
     

Overseas

  • HK$1,000 per order (regardless of number of items)

  • Free shipping for purchase above HK$3,000
     

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Store Credits / Gift Cards

1. In the event of return or exchange, refunds     will be in form of Store credits or Gift card.

2. Store credits and Gift cards have a validity

    of 01 month from the date of issue.

3. Store credits and Gift cards are strictly

    non-transferable. 

4. Purchases made with Store credits, Gift

    cards or promotional codes are not eligible     for returns.

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Products

1. Please note that products might vary in    

    size measurements between 1cm to 3cm.       This is a common variation in all

    production and therefore it is not

    considered as a defect.

2. Please note that there might be slight
    variance in printed products as individual

    pieces may appear differently due to

    fabric placement. This is not considered

    as defect.

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3. For light colored items, there might

    be some slight small black dots which

    does not affect the overall appearance

    of the item, and this will not be

    considered as a defect.

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4. Items with slight imperfections (loose        

    threads, slight dotted stains, etc) which

    does not affect the overall appearance

    of the item will not be considered as

    defect.

5. Please note that there might be slight    

    variance in item's colours shown on

    different screens due to the different

    specifications in different devices.

    This is not considered as defect.

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